At Mr. Fournier Bookstore, your satisfaction is our priority. We understand that circumstances can change, and we aim to make returns as straightforward as possible.
1. Return Period
You may return eligible items within 30 calendar days of receiving your order — no questions asked.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be unused and in resalable condition.
- Items must include original packaging.
- Digital textbooks are non-refundable once downloaded or accessed.
3. Return Process
Please contact us at [email protected] before sending any item back. We will provide return instructions and authorization.
Unauthorized returns may not be accepted or refunded.
4. Return Shipping Costs
- If the return is due to our error (e.g., incorrect item, damaged product), we will cover the return shipping cost.
- If the return is due to personal reasons (e.g., ordered the wrong item, no longer needed), the customer is responsible for the return shipping.
5. Refund Processing
- Once we receive and inspect your returned item, we will issue a refund within 3 business days.
- Refunds will be made to your original payment method.
- Shipping is always free on original purchases, but return shipping (if applicable) is non-refundable.
6. Exchanges
If you’d prefer a different item, you may request an exchange within the 30-day return window. We’re happy to help — just contact us for guidance.
Need Help?
If you have any questions or concerns about your order, please reach out to us at:
Email: [email protected]
We’re here to assist you every step of the way.