At Mr. Fournier Bookstore, we want you to be completely satisfied with your purchase. Please review our return and exchange guidelines below.
1. Return & Exchange Period
We offer a 30-day, no-questions-asked return and exchange policy. If you’re not satisfied with your purchase for any reason, you may return it for a refund or exchange it for another item within 30 days of receiving your order.
2. Conditions for Return & Exchange
To be eligible for a return or exchange, please ensure:
- The item is unused and in its original packaging.
- You contact us prior to sending the item back to receive return instructions.
- Unauthorized returns (sent without prior contact) may not be accepted.
3. Defective or Incorrect Products
If you receive a defective or incorrect item, we will cover the cost of both the return and the replacement shipping. Please contact us as soon as possible so we can arrange a prompt resolution.
4. Returns Due to Customer Reasons
If you’re returning or exchanging an item for a reason not related to a defect or error (e.g., a change of mind), the customer is responsible for the return shipping costs.
5. Refund Process
Once we receive and inspect your returned item:
- Refunds will be processed within 3 business days.
- The refund will be issued to your original method of payment within 5 business days after processing.
6. Contact Information
To initiate a return or if you have any questions, please contact us at:
Phone: +1 (720) 798-0252
Email: [email protected]
Work Hours (MST): 9:00 – 18:00, Monday – Friday
Address: 4837 Grove St Denver CO 80221
We’re here to make the return or exchange process as smooth and hassle-free as possible.